Privacy Policy

Last Updated: January 2026

Introduction

Welcome to ba33. We are committed to protecting your privacy and handling your personal data with the highest standards of care and transparency. This Privacy Policy explains what information we collect when you use the ba33 platform, how we use it, with whom we share it, and what rights you hold as a user based in Bangladesh or elsewhere.

By accessing or using the ba33 website and mobile platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. We encourage you to review this page periodically, as our practices may be updated to reflect new legal requirements or service enhancements.

Information We Collect

We collect information in several ways: directly from you when you register or interact with the platform, automatically through your device and browser, and from trusted third-party partners who help us operate our services securely and efficiently.

Account and Registration Data

• Full name, date of birth, and gender as provided during registration.
• Mobile phone number and email address used to create and verify your account.
• Residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Identity verification documents (national ID, passport, or other government-issued ID) where required for KYC compliance.

Financial and Transaction Data

• Payment method details such as bKash wallet number, Nagad account, Rocket account, or bank account information used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal records, bonus credits, and wagering activity.
• Fraud prevention signals and risk assessment scores generated during payment processing.

Technical and Usage Data

• IP address, device type, operating system, and browser version collected when you access ba33.
• Pages visited, time spent on each section, game sessions, bets placed, and click interaction patterns.
• Referral source, search queries, and campaign identifiers that brought you to the ba33 platform.

How We Use Your Information

The information we collect serves specific, legitimate purposes directly related to providing you with a safe, reliable, and enjoyable online gaming experience. We do not use your data for purposes beyond what is described below without your explicit consent.

• Account creation, identity verification (KYC), and ongoing account management throughout your time as a ba33 member.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Dutch-Bangla Bank, and other supported Bangladeshi payment channels.
• Personalising your experience — recommending cricket matches, slots, and live casino games based on your play history and preferences.
• Sending account-related notifications, security alerts, and promotional communications you have opted into.
• Detecting and preventing fraud, money laundering, and other prohibited activities on the platform.
• Fulfilling responsible gaming obligations, including applying self-exclusion requests and monitoring for problem gambling indicators.

We may also use anonymised, aggregated data to improve our platform features, analyse traffic patterns, and report on overall service performance. This aggregated data cannot be used to identify any individual user.

Sharing Your Information

ba33 does not sell, rent, or trade your personal information. We share data only in limited circumstances necessary to operate the platform legally and securely. Any partner or service provider we work with is contractually bound to use your data solely for the purpose of providing services to ba33 and must adhere to data protection standards equivalent to our own.

Payment Processors

To process your transactions securely, we share the minimum required financial data with payment partners such as bKash, Nagad, and Rocket. These partners operate under their own regulated frameworks and are not permitted to use your data for unrelated purposes.

Technology and Security Vendors

We work with third-party technology providers for hosting, analytics, fraud detection, and customer support tooling. All vendors undergo due diligence and sign data processing agreements before handling any user data.

Legal and Regulatory Obligations

ba33 may disclose your information to law enforcement agencies, regulators, or courts when we are legally compelled to do so, or when disclosure is necessary to protect the rights, property, or safety of ba33, our users, or the general public.

Cookies and Tracking Technologies

ba33 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather insights about how you use our platform. Cookies are small text files stored on your device and can be managed through your browser settings.

Essential Cookies

These cookies are strictly necessary for the ba33 platform to function. They manage your login session, remember your language preference, and keep your account secure during your visit. Essential cookies cannot be disabled without significantly impairing your ability to use the site.

Analytics and Performance Cookies

We use analytics cookies to understand which pages are most visited, how users navigate between sections, and where we can improve the overall experience. This data is collected in an aggregated, anonymous form and is used solely to improve the ba33 platform.

Data Retention

ba33 retains your personal data only for as long as it is needed to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is generally retained for the duration of your active membership and for a defined period thereafter to satisfy financial record-keeping and anti-money-laundering obligations.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. You may request earlier deletion of your data by contacting our support team, subject to any overriding legal retention obligations.

Your Rights and Choices

ba33 respects your rights in relation to your personal data. Depending on your circumstances, you may be entitled to exercise the following rights by submitting a request to our support team:

• Right of Access — request a copy of the personal data ba33 holds about you.
• Right to Rectification — ask us to correct inaccurate or incomplete personal data.
• Right to Erasure — request deletion of your data where there is no overriding legal basis to retain it.
• Right to Object — object to specific types of processing, including direct marketing communications.
• Right to Data Portability — obtain a structured, machine-readable copy of your data to transfer to another service.
• Right to Restrict Processing — request that we limit how we use your data while a complaint or correction request is being assessed.

We will respond to all valid rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling any request to ensure the security of your account and data.

Data Security

ba33 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields, multi-factor authentication for staff access to production systems, and regular security audits of our infrastructure.

While we take every reasonable precaution to protect your data, no online system is entirely immune to security risk. In the event of a data breach that is likely to result in high risk to your rights and freedoms, ba33 will notify affected users without undue delay and take immediate remedial action.

Third-Party Services andLinks

The ba33 platform may contain links to third-party payment processors or game providers whose privacy practices differ from ours. Once you leave the ba33 platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you choose to use in connection with your ba33 account.

ba33 is not responsible for the privacy or security practices of third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi. These providers operate under their own regulatory frameworks and data governance policies. Your interactions with those providers are governed by their respective terms.

Children's Privacy

ba33 is an online gambling and sports betting platform intended exclusively for adults. Our services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has provided personal information to ba33, please contact us immediately so we can investigate and, if confirmed, delete that data promptly.

Changes to This Privacy Policy

ba33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the ba33 platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using the platform and may request deletion of your account by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ba33 handles your personal data, please reach out to our dedicated support team. We aim to acknowledge all privacy enquiries within 2 business days and provide a full response within 14 calendar days.

Email: [email protected] — Please include your registered account username and a brief description of your query so we can assist you as efficiently as possible.